S T O R E X W E B

Outsourcing

Outsourcing client and back office operations can help you increase profits while lowering costs.

Put your mind at ease with BPO and customer operations.

You must meet or exceed your consumers' expectations in order to gain new customers or retain existing customers and enhance their future value. It might become more challenging to satisfy such demands with the same resources as you develop. Adding employees with the necessary technical expertise is also difficult, especially if you need to keep expenses down — the cost of hiring and training a single person may quickly add up.

The apparent solution is to outsource your business operations, including customer operations, but finding a reliable partner might be difficult. The experienced and skilled professionals at StorexWeb can assist you in the following areas:

  • Enhance customer lifecycle management: from advertising to accountancy to after-sales and revenue collection, our professionals strengthen your in-house capabilities.
  • Give your consumers the service they deserve: in their own language, at a time that is convenient for them.
  • Make certain that your company is secure: ensure service levels are fulfilled, privacy is respected, and transparency and responsibility are emphasized.
  • Increase your return on investment: without making any compromises.

Improve sustained profitability

Reduce your operational costs

Our models are versatile and customisable, allowing you to swiftly and easily respond to your changing demands while staying within your budget. We work with you to ensure that we integrate smoothly with your in-house teams in order to achieve excellent outcomes. To achieve high efficiency, our specialised teams are overseen by a Delivery Manager. With live dashboards and daily updates, we keep you informed.

Boost your profits

We have consultants that can help you generate new business leads or maximise the future value of your clients by improving customer relations. Our customer service and support teams are also available 24 hours a day, 7 days a week, via the medium and in the language of your clients' choice, allowing you to extend your business into new markets.

Minimise Churn

We give outstanding service to your clients and keep them coming back for more thanks to our tested methods, quality assurance standards, and dedicated customer support agents.

Adapt fast to changing user needs

Our teams can readily be scaled to meet customer needs or a sudden increase in client base.

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We have a solid track record of dealing with both B2B and B2C businesses, and we provide specialised service managers to guarantee high levels of customer satisfaction.

With our tried-and-true method, you can outperform your KPIs

Make our professionals as competent as yours

  • Our multilingual professionals form an integral part of your organisation, assisting you in serving your consumers across all borders.
  • We hire individuals based on their skill and expertise, thoroughly screen them to ensure their diligence, and thoroughly train them to operate according to our standards.

Keep track of our work

  • We have built a strategy for continually optimising and improving all metrics. You’ll notice a difference right away.
  • We track and fine-tune the KPIs you’ve specified, informing you via live dashboards and updates. Staying informed allows you to modify your plan when business and consumer needs change.

Services we provide

Why Choose StorexWeb?

Over 2500 enterprises rely on StorexWeb's 800+ professionals on a daily basis for exceptional Software Development, Customer Support Solutions, and unique Organisational Services.

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